Returns

We want you to be completely satisfied with your purchase. We are happy to refund any new, unused, and non-personalized merchandise purchased from our website within 30 days of delivery.

What items cannot be returned?

Personalized and final sale items cannot be returned or exchanged. Items returned that show signs of use, scratches, or other damage will not be accepted. If your item includes a “do not remove” tag and this tag is removed, it also will not be accepted for return.

 

What’s the returns process?

We do work hard to meet our customer’s satisfaction. At some point if you want to return your item, before return please contact us at return@olkez.com or use our contact form.

Please fill all information in the contact form such as order, your name, email and your detailed message.

Returns must be shipped in their original packaging. This includes but is not limited to the outer box/envelope, interior gift box, dust bag, and any interior stuffing placed back into item. If an item is received in unsellable condition, your return will not be accepted.

If you receive items as a gift you can also use above process to return your items.

Will I be refunded my original shipping fees?

All original shipping fees are non-refundable. For international orders: shipping fees, brokerage fees, duty taxes, and GST/HST taxes will not be refunded.